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When various issues and questions come up, who should students go to for answers?

KEY

 

Instructor

Individual Course Instructor

Help Desk

Technology Help Desk; Bush Hall; 607.746.4835; helpdesk@delhi.edu

Online Education

DOE Online Help Portal

Adviser

Current SUNY Delhi Students have an academic adviser

Records and Registration

Office of the Registrar; Bush Hall; 607.746.4560

Bronco Web

https://ssb.delhi.edu

 

Instructor

Help Desk

Online Education

Adviser

Records and Registration

Bronco Web

Class missing from Vancko Hall

X

 

 

 

 

 

Problem on a quiz

X

 

X

 

 

 

Drop a Class

X

 

 

X

X

 

E-mail Problems

 

X

 

 

 

 

Cannot Log into Vancko Hall

 

X

X

 

 

 

Add a Class

X (if full)

 

 

X

X (Summer & Winter)

X (Fall & Spring)

Problem with an assignment

X

 

 

 

 

 

Problem with Bronco Web

 

X

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

  1. Feb 14, 2010

    Grady, this is a fantastic idea!  It's clear here who to contact and for what.  It's something that's been missing that I didn't even realize was missing and I thank you for coming up with it.

    If I might be so bold as to make a suggestion, I'd like you to add a check under Instructor for the "Add a Class" row.  The reason is that, sometimes, when a course is full, the advisor can't just add a student to a class, if the instructor is willing to go into overload on the course.  When that occurs, advisors tell students to contact the instructor to get permission and to be added.

    Again, thanks for this table.

    Deborah

    1. Feb 16, 2010

      Deb,
      Glad you like these tables. Really they are Clark's idea, so we can all thank him for that. I added the check for instructor as you suggested. Thank you for your input as we continue to develop these tables.