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  • Telecommunications-Administrator

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  • Responsible for the daily operation of the campus network.
  • Monitors, configures and Maintains UPS supplies outside the Bush and Farrell Data Centers.
  • Monitors and configures switches, Internet, firewall, packet shaper, routers, wireless access points & Controllers, Lower Campus Wireless Connection and SUNY Net.
  • Performs diagnosis of trouble reports
  • Documents work in ticket tracking software
  • Review, comments, contributes and authors documentation and projects in the enterprise documentation repository (currently Confluence).
  • Performs routine Moves, Adds and Changes
  • Directs the installation of new network cabling.
  • Configures, monitors and administers DHCP and DNS Services
  • Performs programming and installation of switches
  • Performs intermediate programming of core Routers/Switches
  • Administers OfficeScan Enterprise Firewall Service for Desktop clients
  • Administers Packet Logic for peak Internet Connection utilization
  • Administers Firewall for Network Security.
  • Works in coordination with the Systems Administrator to determine source of network/server anomalies
  • Makes purchases of hardware and software as needed to support the responsibilities of the position.
  • Configures network settings on networked printers.
  • Performs backups of network equipment configurations to server based storage.
  • Performs Software and Hardware License/Maintenance Management for networked devices and test equipment, maintaining records.

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  • Responsible for the daily operation of the telecommunications system
  • Monitors VoiceMail for proper operation
  • Monitors Name Connector for proper operation
  • Performs diagnosis of trouble reports
  • Provides hands-on assistance and troubleshoots all phone Deskset equipment failures and service issues for all campus users
  • Provides training and technical expertise on usage of phone equipment and the voice mail system
  • Documents work in ticket tracking software
  • Review, comments, contributes and authors documentation and projects in the enterprise documentation repository (currently Confluence).
  • Coordinates and performs user device (MACS) Moves, Additions and Changes
  • Directs the installation of new network/telecommunications cabling
  • Evaluates, recommends and reviews new construction and renovation projects for proper telecommunications facilities planning
  • Oversees customer billing
  • Performs call tracking and reporting
  • Serves as liaison between college and carriers (Delhi Telephone, AT&T)
  • Serves as primary contact between college and service contract holder (currently All-Mode)
  • Coordinates VOIP planning and implementation
  • Coordinates backup and recovery scheduling of PBX servers with the Systems Administrator and service contact holder
  • Participates in weekly meeting in the Technology Infrastructure unit.
  • Attends training to remain current in the field of telecommunications and cable installation
  • Reads trade journals, web sites and other discussion media on the developments and trends in the telecommunications industry.
  • Establishes time and cost estimates. Maintains accurate records of staff hours and materials used.
  • Maintains Cisco VoIP system and equipment according to manufacturer recommendations and specifications.
  • Programs voice mailboxes for individual users and department trees and troubleshoots voice mail issues and system failures.
  • Places and evaluates phone and data orders, coordinates and oversees all phone work orders
  • Operates call detail recording equipment and programs for all telephone extensions, departments and budget codes ensuring that phone bills are accurate
  • Audits, sorts and distributes monthly Call Detail reports to all departments
  • Generates a monthly report for all phone work performed by vendors and new equipment purchases
  • Places phone equipment orders
  • Verifies, organizes and sorts deliveries of telecommunication equipment ordered
  • Ensures that departmental procedures are followed to track inventory throughout the campus to provide warranty cross-reference; researches and accounts for any missing items.
  • Keeps an inventory of all equipment, spares and parts

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