In order to provide the Delhi Community with access to self help and support, CIS and various campus departments have created training and tutorials for the enterprise applications supported by CIS. Please feel free to review these materials and, if you find specific information missing, make a comment requesting your needs.

Online Services

Argos

• Argos Basics 
• Argos Report Writer
• Argos Scaling Solution (Use Solution #2)

Banner

• What is Banner?
• How to install banner from the network
• Banner - Login
• Banner - Password Change
• Banner - Job Submission
• Cool Query Compatibility View
• Java Version 6 Update 19 and above
• How to clear your Java cache
• Ellucian Hub accounts

Bronco Web

• BroncoWeb for Students
• BroncoWeb for Faculty
• Uniform Course Syllabus

Classroom Technology

• Sanford HallSmartrooms
• Laptop to LCD TV screen
• Laptop to Smartboard

Confluence

• Knowledge Base and Enterprise Wiki (Confluence)
• How to get a new plugin installed in Confluence
• How to change your Confluence password

DELHI-SECURE Wi-Fi

• Connecting Delhi-Secure
  
  • From Windows 10 laptop
  • From IPhone
  • From Android
  • From Chromebook

Email

• Email setup on mobile devices
• How to create a Distribution list using Outlook client
• How to share an Outlook Calendar
• SPAM - Email Rule Setup
• Send an email to entire class
• Shared Mailbox Setup
• How to Delete an auto-complete address in Outlook
• Setup Mail App on an Apple device

Help Desk Services

• How to report a Technology Issue

Jabber

• How to install and use Jabber on a PC
• Call Forwarding

Lyris List Manager (Mass Email)

• What is Lyris?
• Lyris List - Adding Many Members (from a file)
• Lyris List - Adding Members
• Lyris List - Remove Members
• Lyris List - Sending Messages

Microsoft Teams

Microsoft Windows

• How to find a file on my computer

• How to select more than one item at a time
• What version of Windows do I have

OmniUpdate

• WebContent Management System

OneDrive

• Upoading files to OneDrive

Password Help

• General Password Tips for better security
• Default Usernames and Passwords
• How to change password when it expires
• Password Management: Registering
• Password Management - Changing a Password

Personal Phone Calls from campus phone (or otherwise)

• How to make free long distance calls using Google Voice 

RAVE Mobile Safety Alerts

• Signing in and changing contact info in RAVE

Shortcuts

• General keyboard shortcuts

Student Resources

Test Scoring with ZipGrade

• Test Scoring and Assesment using ZipGrade
  • How to import students to ZipGrade from Moodle
  • How to create a quiz in ZipGrade
  • How to scan a quiz in ZipGrade
  • How to analyze quiz results in ZipGrade
  • How to print answer sheets for ZipGrade
  • How to print custom answer sheets for ZipGrade
  • How to print pre-filled answer sheets for ZipGrade
    

Time and Attendance (HR)

• How to use SUNY Time and Attendance

Vancko Hall / Moodle

• Vancko Hall (Moodle)
• Moving Course Content
• Uploading Syllabus into Moodle
• Non-Secure Content / Videos Not Playing
• Making Your Course Visible / Course Settings 

Zoom

• Login and Tutorials

• How to find zoom participants from previous meetings
• How to Create a Zoom Telephone Only Conference

Desktop Software and Instructions

Adobe Acrobat

• Setup a digital signature for a PDF
  

Browser Tips

• How to clear your cache
• Is that site safe?

GoPrint

• GoPrint Manual for Computers

• GoPrint Manual for Release Stations
• Using the GoPrint release station
• Printing for guests & clubs

Microsoft PowerPoint

• Annotating your slides in Microsoft PowerPoint (see video)
• Editing and managing file size in Microsoft PowerPoint.

Network Drive

• Accessing a Shared Folder

Network Printer

• How to add a Network Printer
• How to add a GoPrint Printer
• Secure Printing

Software VPN - Cisco AnyConnect

• Install AnyConnect

Trend Micro Full Disk Encryption

• How to sync domain password with Trend Micro Full Disk Encryption
• New password not working at Trend Full Disk login

Trend Micro OfficeScan

• How to run a virus scan with OfficeScan

Hardware (Equipment)

Cisco VOIP Phone

• Cisco Unity Voicemail Instructions
• Cisco Phone Quick Guide
• Using the conference function on your office phone

Headset

• Recommendation

Laptop

• Laptop Wireless Switch Location

Loaner Equipment

• MeetMe Line
• Loaner Equipment Availability

OIAB - Office In A Box

• What is OIAB?
• Box setup