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There is a growing body of research surrounding "presence" in the online classroom and the "community of inquiry." Below are some links and presentations to provide an overview of these topics:

Community of Inquiry and Presence: An Introduction (link)

Presentation at Sloan-C International Conference on Online Learning 2009: (video/slides)

Community of Inquiry framework: 10 years old and going strong
Randy Garrison, U of Calgary, Marti Cleveland-Innes, Athabasca University, Phil Ice, American Public University System, Peter Shea, University of Albany, SUNY, Karen Swan, University of Illinois-Springfield

PowerPoint Presentations: