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As part on-going self-assessment, a survey link is provided for our users upon completion of each ticket: http://tinyurl.com/doehelpsurvey

Sample Message to include upon ticket completion:

Just checking in to see if you found a satisfactory solution to your inquiry about the < issue>.

I'll close this ticket out now. If you feel a need to reopen it for any reason, just let me know. If you have a minute to take our DOE Help survey, please do:http://tinyurl.com/doehelpsurvey

Best,
< name >

Sample Message #2:

< Customer Name >,

I was happy to help you with < issue subject >. Please let me know if you have any additional questions.

If you have a minute to take our DOE Help survey, please do so: http://tinyurl.com/doehelpsurvey

Thank You,
< Technician Name >

Sample Message #3:

I'll close this ticket out now. If you feel a need to reopen it for any reason, just let me know. If you have a minute to take our DOE Help survey, please do: http://tinyurl.com/doehelpsurvey

Sample Message #4:

If you have a few minutes, you are welcome to complete a brief survey (Delhi Online Technical Assistance-Self Assessment) in relation to this specific request: http://tinyurl.com/doehelpsurvey